FAQs

Account

• How do I create an account?
• What login methods are available, and what should I use?
• Can I create more than one account?
• Why am I unable to create an account / Why am I seeing a location verification error?
• I forgot my password
• I can't access my account / My account was compromised!

See all 9 articles

Rip a Pack / (Gameplay)

• How do I "Rip a Pack?"
• How much will the card in my pack be worth?
• Why are your cards already opened and graded?
• My card’s grade looks wrong.
• What type of cards are available?
• What can I do with my card once it's revealed?

See all 7 articles

Deposits

• How do I add balance to my account?
• What are the payment methods I can use?
• I was charged, but my balance did not update
• Can I deposit using someone else’s credit/debit card?
• Someone else made a deposit in my account. Can I get a refund?

Withdrawals

• How do I withdraw my balance from Packz?
• Can I cancel a withdrawal request after submitting it?
• How can I track the status of my withdrawal?
• Can I withdraw Bonus Funds?

Shipments & Redemptions

• How long does shipping take?
• What if my package is lost or damaged in transit?
• Can I change my shipping address after placing an order?
• Do you ship internationally?

Promotions

• How do I use the new user $100 Sweat-Free Offer?
• How do I receive promotions?
• How can I get notified about promotions?
• I received an email about a promotion or bonus funds, but I don't know how to access it.
• How do I use my promotion?
• I received a promotion that expired. Can it be added back?